Privacy notice
Last updated: September 24, 2026
Before uploading, review how your chosen tool processes and retains files. Do not upload sensitive personal information or content you are not authorized to process.
1. Scope of this notice
This notice covers Artplayer AI, operated by an independent developer. Send privacy, access, correction, or deletion requests to support@artplayer.org. We may verify your identity before handling account requests.
2. Data we store
Stripe hosts checkout. We store customer identifiers, orders, subscriptions, and payment events, but not card numbers or CVCs. Google sign-in requests only your basic identity (name, email and profile picture) to create an account and sign in, without Drive access. Email sign-in stores a password hash and verification status. Cloudflare sends account verification and password-reset emails to the address you provide. We store account information, job records, media metadata, and credit ledger entries to provide the service. Metadata includes format, dimensions, duration, and frame rate, used to validate uploads, calculate quotes, and deliver results.
3. Where files are processed
Files are uploaded to this app’s private Cloudflare storage. Current video processing, GIF enhancement and image watermark removal use Volcengine AI MediaKit; image enhancement, photo restoration and image expansion use fal. Previously accepted jobs keep their original provider. These providers receive the files needed for processing and have separate retention and deletion rules; deleting a file here does not guarantee immediate deletion of their copies.
4. Retention and access
Across current tools, source files remain accessible for 24 hours after upload completes and results for 7 days after processing completes, followed by background cleanup. Access requires the owning account’s permissions. Download files you need to keep; this service is not long-term storage. Provider copies follow separate rules.
5. Deleting a file
Deletion first stops new access, followed by physical cleanup; downloads already in progress may finish. App storage and provider copies can have different cleanup states. Account, credit source, reservation, refund, and audit records support service delivery, disputes, and recovery. Deleting a file does not also erase these billing records. Business snapshots are retained for 30 days; independent audit and deletion records are retained separately.
6. Cookies and feedback
Authentication cookies are required for sign-in sessions. Only after you allow analytics do we load Google Analytics, using cookies separate from the main site to measure page visits and basic device information. Google receives network request information. We do not intentionally send file contents, filenames, account details, job IDs or URL query parameters, and do not enable advertising personalization. You can change your analytics preference on this page at any time; rejecting analytics does not affect the service. For account or privacy questions, contact support@artplayer.org and include the relevant job ID without attaching sensitive files.