Credits & subscriptions
Last updated: September 24, 2026
Signup credits and purchases
Eligible verified accounts receive 30 starter credits once, valid for 7 days and up to 2 potentially billable submissions. Tool and setting restrictions apply. Video upscaling: Basic and Advanced modes, up to 10 seconds at 1080p. GIF upscaling: Basic mode only, up to 10 seconds. Interpolation: up to 10 seconds, 1080p and 60 fps. Image upscaling: 1080p preset only. Other tools keep their usual settings. Some failures count as attempts; refunds do not reset the limit. Remaining gifts cannot be used after 2 attempts and have no cash value.
Subscription periods and top-ups
Monthly plans: Basic $9 / 1,000 credits, Pro $29 / 3,400, Studio $59 / 7,400. Top-up: $9 / 900 credits. Paid credits are shared across all tools. Subscriptions renew monthly and credits expire with their period; top-ups do not expire. Approximate 10% / 15% / 20% savings compare per-credit top-up pricing, without stacked coupons or bonuses.
Reservations, consumption, and failed jobs
Quotes after file validation last 10 minutes. Acceptance locks the mode, price version and credit charge. Eligible credits expiring soonest are reserved first. Validated delivery consumes credits once; failure releases them once. Expired paid credits receive 7-day compensation; signup credits are not extended. Future changes have an announced effective date and retain historical orders, entitlements and accepted quotes.
Manage and cancel renewal
Change plans from the pricing page or your account. Upgrades take effect after payment: the remaining-period price difference and extra credits are prorated, credits are rounded down and expire at period end, and the renewal date stays unchanged. Downgrades and cancellation take effect at period end without a current-period refund. Canceling a scheduled downgrade keeps the original plan renewing. Resuming canceled renewal requires confirmation. Payment methods are managed in Stripe. Subscriptions do not include a trial period; signup credits follow the separate gift policy.
Refunds and billing review
Refunds may be requested for the value of unused, unreserved credits; consumed portions require manual review. Credits held after refund approval cannot also fund jobs and remain held while the outcome is unknown. Statutory refund and consumer remedies are unaffected. See the refund policy.
Records and support
The account page separates inference credits, their sources and expiration, job reservations, refund holds. Contact support@artplayer.org with your account email and relevant order or job identifier. Never send card numbers or CVCs.
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